Frequently Asked Questions
Everything you need to know about bringing nature into your home.
How do you ensure the flowers stay fresh during transit?
All Twigs Flower House arrangements are shipped in specialized temperature-controlled packaging with hydration packs to ensure your blooms arrive in peak condition.
Do you offer same-day delivery for local orders?
Yes, for local residents, we offer same-day delivery on orders placed before 1:00 PM local time, Monday through Saturday.
Can I customize a floral arrangement for a special event?
Absolutely. Our expert florists love creating bespoke designs. Please contact our concierge team at least 48 hours in advance for custom requests.
What is your return policy for perishable items?
Due to the nature of live plants, we cannot accept returns. However, if your flowers arrive damaged or wilted, please contact us within 24 hours for a full replacement.
Do you provide care instructions for the plants and flowers?
Every order includes a specific care guide and a packet of premium flower food to help you maximize the lifespan of your arrangement.
Are your flowers ethically sourced?
We take pride in our sustainability efforts. We partner exclusively with eco-certified farms that prioritize fair labor practices and environmental stewardship.